Refund policy

At HomeIQ, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

Certain items are non-returnable due to hygiene and safety reasons:

• Personal care products (e.g., hair tools, skincare devices, brushes)
• Items that have been used, damaged, or altered after delivery

Refunds

Once your returned item is received and inspected:

• You will be notified of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within 5–10 business days

Please note:

• Shipping costs are non-refundable
• If your order qualified for free shipping, the actual shipping cost may be deducted from your refund

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery
• Provide clear photos or videos as proof

We will:

• Offer a replacement at no cost, or
• Issue a full refund

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• Then contact us for further assistance